A Healthy Workplace

The art of ethical upsells, Melissa Folette, Content writer, customer service coach

What’s Behind Great Upsells?

The Art of Ethical Upsells: Would you like fries with that? We’ve all heard this line at least once in our lives, haven’t we? That’s because it’s a genius tool. McDonalds rolled out this line in the 70’s as a tool for employees to serve more product to customers already in their store. I think …

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