Customer Experience

Now, more than ever, customers want more than a friendly face. They need to know your first priority is making them happy.

The Customer Experience

Simple Solutions

Bubble Talk

Everything’s safe in the “bubble” With a  30 minute phone call, we can talk about any issue you’re facing and work to correct it.


Customer Avatar Analysis

If you don’t know who your target audience is, you’re missing the boat entirely.  In this process, we’ll work together to discover your target audience.


Customer Avatar Strategy

If you know who your target audience is, you can create a strategy that caters to their specific needs and desires.


Up to 10 ideas to create the ultimate customer experience.

Defusing the Bomb

No matter how much time and money you spend on creating the best experience, you’ll encounter an unhappy customer from time to time.  Using my step by step defusing techniques will resolve the problem 99% of the time.


Deeper Development

Monthly Questionnaire

Asking your customers to take a quick questionnaire is a wonderful way to test how you’re doing. With this service, you’ll receive:

1 questionnaire

Results with analysis

Tips on where to improve

Suggestions for customer rewards


Revitalizing Your Reputaion

When too many things go wrong too many times, you’re bound to end up on the “Do Not Visit” list. With a few ethical twists and tweaks to how you approach training, managing, customer experience, and overall business practices, we may be able to revitalize your reputation. This package starts at:


This package is subject to approval and is  based on a number of factors. For more information, schedule a meeting.

Bringing it all Together

Monthly Employee Training

It’s never easy setting up employee training programs. Perhaps that’s why so many companies list customer service as their biggest frustration. This package is designed to alleviate your stress while training your employees on your company product and practices.

This package includes:

Staff Evaluation

2 ‘Bubble’ talk sessions (30 minutes each)

4 Weeks of product testing with analysis

1 Mini course (1 topic)

Tips and tools to implement monthly results


That’s a savings of over $200!

Beyond the Basics

Monthly Webinars

Whether you’re adding to your already amazing training program, or you want to implement a monthly strategy meeting. We can work to create a webinar that will keep your employees actively engaged and eager to take on any challenge.  Each webinar will be customized to fit your monthly need.

$1500 +

This is yours to keep forever!

Store Policies

My customer service coaching programs are designed around your individual store policies. If you don’t have a set policy in place, you and your staff will be left wide open to suggestion- which can lead to a poor reputation.  Together, we can create a solid store policy guide that is easy to read and fair to both you and your customers.


This is yours to keep forever!

Give your customers the best experience possible

“It’s my pleasure to help small businesses connect with customers; one word at a time”     – Melissa Folette