Employee Training

Employees who feel valued will remain loyal and work hard to insure your brand is well represented.

Employee Training

Simple Solutions

Bubble Talk

Everything’s safe in the “bubble” With a  30 minute phone call, we can talk about any issue you’re facing and work to correct it.

 

 

$50

Staff Evaluation &Analysis

In this staff evaluation, your staff will be asked to take an anonymous survey regarding how they feel various situations are handled. You’ll receive an analysis indicating which areas need the most training.

$99

Training Tips

Sometimes, you need an out of the box idea to reignite your training program.  This package gives you up to 10 budget friendly ideas to build a friendly, knowledgeable staff.

 

$99

Secret Agent

This will give you a top-secret file containing training information from some of the top companies in your field. Study and use them to guide your own training program.

 

$99

Deeper Development

Mini course

Every employee may be at a different level of development.  Choose one of the many mini courses designed for every level of customer service training.  Courses start at:

$300

Course content will vary for each level. Each course includes training, tests, results, feedback, and the optional training certificate.

*Yours to keep and reuse forever.

Weekly Testing

With weekly testing of product or policies, your staff will develop a better retention practice as well as experience higher levels of confidence when engaging customers.

$400

4 tests designed around your product and/or policies.

*Yours to keep and reuse with each new hire.

 

Bringing it all Together

Monthly Employee Training

It’s never easy setting up employee training programs. Perhaps that’s why so many companies list customer service as their biggest frustration. This package is designed to alleviate your stress while training your employees on your company product and practices.

This package includes:

Staff evaluation

2 ‘Bubble’ talk sessions (30 minutes each)

4 Weeks of product testing with analysis

1 Mini course (1 topic)

Tips and tools to implement monthly results

$900

That’s a savings of over $200!

Beyond the Basics

Monthly Webinars

Whether you’re adding to your already amazing training program, or you want to implement a monthly strategy meeting. We can work to create a webinar that will keep your employees actively engaged and eager to take on any challenge.  Each webinar will be customized to fit your monthly need.

$1500 +

This is yours to keep forever!

Store Policies

My customer service coaching programs are designed around your individual store policies. If you don’t have a set policy in place, you and your staff will be left wide open to suggestion- which can lead to a poor reputation.  Together, we can create a solid store policy guide that is easy to read and fair to both you and your customers.

$2000+

This is yours to keep forever!

Is your staff performing at its best?

“It’s my pleasure to help small businesses connect with customers; one word at a time”     – Melissa Folette